Smit Dental ClinicHealthcareWhatsApp & voice automation
WhatsApp booking, reminders and follow-ups for Smit Dental Clinic
Smit Dental Clinic's patients book, reschedule and get reminders on WhatsApp, and patients who have not been back in a while get a follow-up with an offer.
The result
Calls next morning to Booked overnight
on WhatsApp
01What changed
- Patients book in a chat they already use
- Reminders go out on WhatsApp, not by phone
- Inactive patients are spotted and followed up with an offer
02Sound familiar?
Sound familiar?
The phone rings while you are with a patient
Someone has to remember to call tomorrow's patients
A patient forgets, and the slot sits empty
Patients who came once never hear from you again
03The problem
Appointments were booked by phone. The front desk spent much of the day on calls, reminders depended on someone remembering to call, and patients who stopped coming were simply forgotten.
04What we built: WhatsApp & voice automation
A WhatsApp booking flow with confirmations and reminders, plus a follow-up system that spots patients who have gone quiet and sends them an offer to come back.
05The full story
The full story
Problem
Smit Dental Clinic took bookings by phone. Every booking, change and reminder meant a call. When the front desk was busy, calls went unanswered. When reminders were forgotten, patients missed appointments.
What we built
We set up a booking flow on the clinic’s WhatsApp number. Patients choose a slot, get a confirmation, and receive a 24h reminder before their visit. They can reschedule in the same chat. Anything unusual goes straight to a person at the clinic.
We also built a follow-up system. It notices patients who have not visited in a while and sends them a message on WhatsApp with an offer to book again, so they come back instead of drifting away.
Result
Booking and reminders now run on WhatsApp. Patients can book at any hour, including after the clinic has closed, and reminders reach them without anyone at the front desk picking up the phone. Patients who had gone quiet get a nudge and a reason to come back.
What changed day to day
The front desk no longer has to call every patient to confirm, or keep a list of who to chase. Patients book when it suits them, in an app they already have.
06In their words
Client testimonial
I was sceptical about a WhatsApp bot for a clinic. My patients love it. They book at eleven at night, get the reminder, and walk in on time. The follow-ups have even brought back patients I had not seen in a year.
Next step
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